This Cookie Policy explains how Sendor LLC (“Sendor”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit or use our websites and applications, including https://sendor.ai and https://app.sendor.ai (collectively, the “Services”).

This Cookie Policy forms part of, and should be read together with, our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an online service. Cookies are widely used to ensure websites and applications function properly, operate efficiently, and to provide information to service operators about how their services are used.

Cookies may be:

Session cookies, which are deleted when you close your browser, or

Persistent cookies, which remain on your device until they expire or are deleted.

2. First-Party and Third-Party Cookies

First-party cookies are set directly by the website or application you are using.

Third-party cookies are set by external services integrated into the website or application (for example, analytics or performance tools).

3. Cookies We Use

3.1 Marketing Website (sendor.ai)

Our marketing website is built and hosted using Framer. Framer may use strictly necessary cookies or similar technologies as part of providing core website functionality, security, performance optimization, and infrastructure operations.

Framer’s built-in analytics are privacy-focused and do not use cookies or persistent identifiers.

Sendor does not intentionally use analytics, advertising, or marketing cookies on the marketing website beyond those required for essential website operation.

3.2 Application (app.sendor.ai)

Our application uses limited analytics and performance technologies to help us understand how users interact with the product and to improve usability, stability, and overall experience.

Currently, this includes:

Microsoft Clarity

Microsoft Clarity is used for:

  • Session recordings

  • Heatmaps

  • Aggregated usage insights

These tools help us understand user interactions in order to improve product design and functionality. Data collected via Microsoft Clarity is used in an aggregated and analytical manner and is not intended to directly identify individual users.

Because Microsoft Clarity uses non-essential analytics technologies, a cookie consent banner is displayed where required by applicable privacy laws.

Microsoft privacy policy:https://privacy.microsoft.com/privacystatement

4. Purpose of Cookies and Similar Technologies

Where used, cookies and similar technologies help us to:

  • Analyze how users interact with our Services

  • Improve performance, usability, and stability

  • Identify technical issues and optimize user flows

  • Support product development and user experience improvements

We do not use cookies on our marketing website for advertising or profiling purposes.

5. Future Use of Cookies

As our Services evolve, Sendor may introduce additional cookies or similar technologies (for example, for analytics, performance optimization, or functional features).

If this occurs:

  • This Cookie Policy will be updated accordingly

  • Any required consent mechanisms will be implemented where legally required

6. Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to:

  • Delete existing cookies

  • Block cookies entirely

  • Configure notifications before cookies are placed

Browser instructions:

Disabling cookies may affect certain application features.

7. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be published on this page and reflected in the “Last updated” date.

8. Contact Information

If you have questions about this Cookie Policy, contact:

Sendor LLC

Email: support@sendor.ai